Bana Systems Inc.

Privacy policy

Last updated 6 October 2026

Bana Systems builds roof measurement, estimating and reporting software for roofing contractors. This policy covers two things: this website, and the platform contractors and their customers sign in to. It is written to be read, not skimmed. If anything here is unclear, write to hello@banasystems.com and a person will answer.

Who we are

Bana Systems Inc. is the controller of the personal information described here. Our contact address for anything in this policy is hello@banasystems.com.

This website

The website itself sets no cookies, runs no analytics and loads no advertising. Fonts are served by Google Fonts, which receives your browser's request for the font files and nothing else from us.

The one place the website collects anything is the inquiry form. It asks for your name, your company, a work email address, a phone number, and an optional description of how you work. We use that information to reply to you about the platform, and for nothing else. Specifically:

• Your submission is stored, encrypted, in our systems and emailed to us so we can respond.
• If you asked us to confirm receipt, we send one acknowledgement to the address you gave. We do not send anything further unless you write to us.
• We keep a submission for 24 months from the day it was made, then delete it automatically.
• We do not add you to any list, sell or share your details, or use them for advertising.

The platform

The platform is used by roofing contractors ("subscribers") and by the homeowners and property owners they serve ("customers"). What we hold depends on which you are.

Subscribers

To run a contractor's account we hold the company's name, contact details, licence number, branding, pricing catalogue, and the accounts of the people on its team, including their names, email addresses and roles. This is what makes the platform work under the contractor's own brand and keeps each contractor's data separate from every other's.

Customers

When you use a contractor's portal or estimate tool we hold your name, email address, phone number and the address of the property being measured, together with the measurements, estimates and reports produced for it. The contractor you are working with sees this information; other contractors do not. Roof geometry is derived from aerial and satellite imagery of the property, supplied by mapping and imagery providers under licence.

Email we send

Every message the platform sends is the direct result of something you or your contractor did, and is about your own account or job: a verification code when you create an account, sign in or reset a password, and notices about your account, such as a changed password; a confirmation when you send a contractor an inquiry through their form; a confirmation with your estimate attached when you run one; a measurement report, a link to a proposal and the signed copy of a proposal when your contractor sends them to you; and, for a contractor's team, an invitation to join and notices about the team's work. Where your contractor books an appointment or bills a job through the platform, you may also receive a reminder of that appointment, an invoice, a receipt when a payment is recorded, and reminders while an invoice is unpaid. We send no marketing email and no newsletters. Messages come from hello@banasystems.com, which is a monitored mailbox, and a reply reaches a person. Mail is delivered through Amazon Web Services, and addresses that bounce or report a message as unwanted are automatically excluded from future sending.

Text messages we send

When you ask a contractor for an estimate, the form asks whether you agree to receive text messages about it, in a box you tick yourself. It is never ticked for you, and agreeing is not a condition of getting the estimate or of buying anything. If you agree, we text the mobile number you gave, on the contractor's behalf and under their name, about the estimate you asked for: that it is ready, with a link to it. We send no marketing or promotional texts. Message frequency varies, usually one or two per estimate, and message and data rates may apply.

Reply STOP at any time to stop all texts to that number, and START to allow them again. Reply HELP for help, or write to hello@banasystems.com. We keep a record of each consent — the exact sentence you agreed to, when, and from where — and of each STOP and START, so that a number which has stopped texts is never texted again. You can see how the opt-in is presented on our text message opt-in page.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Your number is used only to send the messages described here.

Sign-in and storage

To keep you signed in the platform stores a session token in your browser. It is not used for tracking and it is removed when you sign out. The platform is hosted on Amazon Web Services in the United States, and data is encrypted in transit and at rest.

How long we keep it

• Website inquiries: 24 months, then deleted automatically.
• Subscriber and customer accounts, projects, measurements and reports: for as long as the subscriber's account is active, and 90 days after it closes, so the contractor can ask for an export or reopen the account. Backups are purged within a further 30 days.
• Text-message consent and STOP/START records: for as long as the account they belong to is kept. A STOP is kept for as long as we send texts at all, because forgetting it is how a number that asked us to stop would be texted again.
• Server logs: 30 days, for security and operations only.

Who else sees it

We use a small number of providers to run the service: Amazon Web Services for hosting, storage and email delivery; Google Workspace for our own mailboxes; a messaging provider that delivers the text messages described above, which receives the mobile number and the message; and mapping and imagery providers that receive a property address or location in order to return imagery and geometry for it. Each acts on our instructions and under its own security commitments. We do not sell personal information and we do not share it with anyone for their own purposes. We disclose it only where the law requires us to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by writing to hello@banasystems.com. If you are a customer of a contractor, your contractor holds your project with us; we will work with them to answer. You can also simply reply to any message we send, and a person will read it.

Changes

If this policy changes, the date at the top changes with it. Material changes to what we collect or why will be announced to signed-in subscribers before they take effect.

This policy is a plain-language statement of what we do.